DIY Dispute Letter Studio Privacy Policy

Who We Are

DIY Dispute Letter Studio is operated by Teach People How Educational Services, LLC. You can contact us about privacy questions at info@teachpeoplehow.com. For product access, billing, or technical support, you may also email support@diydisputeletterstudio.com.

What the App Does

DIY Dispute Letter Studio is self-help document software. It helps users prepare editable credit report dispute letter drafts that users review, download, print, and send themselves. It does not provide legal advice, financial advice, credit repair services, bureau contact services, or guaranteed results.

Information You Provide

You may enter letter details such as your name, mailing address, disputed account details, recipient information, mailing notes, and other facts you choose to include in a draft. You may also select credit report files, ID copy files, proof-of-address files, supporting documents, or response files for use in the drafting workspace.

Selected report, ID, proof-of-address, supporting document, and response files are read in your browser or app session to create local previews, attachment reminders, checklist suggestions, and editable draft text. The website is designed not to intentionally upload those selected files or letter contents to DIY Dispute Letter Studio servers for storage.

Subscription, Purchase, and Access Information

When you purchase access on the website, payment is handled by Stripe. Stripe may process payment details, billing information, purchase history, and related transaction data under its own policies. DIY Dispute Letter Studio receives limited subscription and access information needed to verify access, support billing questions, cancellation requests, and account access links.

For mobile app purchases, Apple App Store and Google Play may process purchase, subscription, receipt, and account information under their own policies. DIY Dispute Letter Studio may receive or check purchase status, subscription status, product ID, transaction status, and related billing signals needed to unlock paid app features and support subscription access.

Diagnostics and App Activity

The website or app may process limited diagnostic and app activity information to keep the product working, troubleshoot failed steps, and understand whether key workflows are functioning. This may include events such as failed import, failed subscription verification, billing access status, the last major section viewed before leaving, app interactions, diagnostics, device or installation identifiers, browser or device type, and error category.

Diagnostic events are not intended to include uploaded file contents, full credit report text, full account numbers, Social Security numbers, dates of birth, full mailing addresses, full letter contents, or copies of uploaded documents.

Local Storage on Your Device

Letter workspace progress, tracker entries, subscription access tokens, and similar app state may be stored locally in your browser or on your device so the product can remember your session and mailing tracker information. You can clear session information using available in-app controls, browser storage controls, or device app storage controls.

How We Use Information

We use information to:

• Provide the DIY document drafting workspace.
• Generate editable draft text, packet reminders, and mailing tracker entries.
• Verify subscription access and restore access after checkout or app-store purchase.
• Provide support for access, billing, cancellation, and technical issues.
• Maintain security, troubleshoot errors, and improve reliability.
• Comply with app-store, payment, tax, legal, and policy obligations.

How Information Is Shared

We do not sell your personal information. We may use service providers that help operate the website, process payments, send access emails, host serverless functions, provide app store billing, and maintain the product. Examples may include Stripe, Apple, Google, Netlify or similar hosting providers, and email delivery providers. These providers process information as needed to provide their services.

We may also disclose information if required by law, legal process, security needs, fraud prevention, enforcement of our terms, or protection of rights, safety, and property.

Data Retention

Information stored locally on your device remains until you clear it, reset the app, clear browser storage, or uninstall the app. Payment, subscription, support, diagnostic, and legal records may be retained as long as needed for business, security, tax, accounting, legal, app-store, and dispute-resolution purposes.

Your Choices and Deletion Requests

You can clear local draft and tracker information using available app controls, browser storage controls, or device storage controls. You can request help with privacy questions or deletion requests by emailing info@teachpeoplehow.com. Please include the email address used for checkout or app access if your request relates to subscription records. We may need to keep certain records where required for legal, tax, security, payment, refund, chargeback, or app-store obligations.

Children

DIY Dispute Letter Studio is intended for adults and is not designed for children. Do not use the app to submit information about children.

Security

We use reasonable administrative and technical measures designed to protect information. No website, app, or electronic transmission is completely secure. You are responsible for reviewing documents before sending them and for avoiding unnecessary personal information in draft fields or support emails.

Third-Party Services and Links

The product may link to or work with third-party services such as payment processors, app stores, email providers, report providers, or external resources. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above shows when this version took effect. Continued use of the product after changes means you accept the updated policy to the extent allowed by law.